Return & Refund Policy

Last Updated: April 13, 2026

At Velmora Scents, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be requested for purchases made on velmorascents.us.

By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept return requests only under the following conditions:

The item is defective or damaged upon arrival
You received the wrong item
The product is unused, unopened, and in its original packaging

To be eligible for a return, you must contact us within 7 days of receiving your order.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Used or opened products
Items not in original condition or missing packaging
Products returned after the 7-day return window
Items purchased on final sale or promotional discounts (if applicable)

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

4. Late or Missing Refunds

If you have not received your refund within the expected time:

Check your bank account again
Contact your credit card company, as processing time may vary
Contact your bank for further details

If you still have not received your refund, please contact us at support@velmorascents.us.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, contact us and we will guide you through the process.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error (wrong or defective item). Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund amount where applicable.

7. Order Cancellations

Orders can only be cancelled within 12 hours of placement. After this period, orders are processed and cannot be cancelled.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your case and provide a suitable solution.